Webcams Lawinenbericht AKTUELLER Service Wetter/Verkehr
Hirschegg Panorama(c) Dominik Berchtold.jpg
Visiting Vorarlberg safely

Cancellation and Insurance

Information on booking and cancellation conditions as well as Covid 19 cancellation insurance for guest bookings in Vorarlberg

Relaxed booking – free Covid-19 cancellation insurance

So that you can book your planned winter holiday with confidence, the Vorarlberg State Tourist Board has conclude a Covid-19 cancellation insurance for all guest bookings in Vorarlberg with arrival until 31 October 2021. This means that your booking in Vorarlberg is also insured against the risk that conventional cancellation insurances usually don’t cover.

This Covid-19 cancellation insurance is automatically valid for all existing and future bookings with arrival until 31 October 2021 in case of Covid-19 illness or officially ordered personal quarantine with you or your family members in the common household before the start of the trip.

No further action is required on guests part or on the part of the accommodation for the insurance coverage to be valid. The only prerequisite is proof of booking confirmation, cancellation invoice including cancellation scale overview as well as official/medical confirmation of illness to Covid-19 or official quarantine noticfication for the time of travel commencement.

For you, this means:
Your holiday is insured both in the event of illness and in the event of an officially ordered quarantine. You and the family members living in your household are covered.

 

Covid-19 cancellation insurance at a glance:
  • Free Covid-19 cancellation insurance for all guest bookings with arrival until 31 October 2021 for all accommodation facilities in Vorarlberg that pay tourist taxes.
  • Applies to all bookings – even those that have already been made
  • Insured event: Covid-19 illness or an officially ordered quarantine before the start of the trip for guests or their family members living in the same household
  • What to do in case of an insured event: Upon the occurrence of an insured event, the booking agent (e.g. travel agency, hotel) and Allianz Travel must be notified in writing within 48 hours or 2 working days
  • Proof: Booking confirmation, cancellation invoice including cancellation scale overview, official/medical confirmation of the disease on Covid-19 or official quarantine notification for the time of travel commencement
  • Sum insured: up to 3,000 euros per guest for overnight stay and food costs as well as for booked additional services (such as massages, baths), which are provided directly by the hotel (e.g., family of four: up to 4 x 3,000 euros = 12,000 euros)
  • Reimbursement in case of Covid-19 infection or quarantine regardless of the development of the pandemic

Flexible booking and cancellation conditions

Planning a vacation in Vorarlberg should be fun! Many tourism businesses in Vorarlberg have therefore introduced particularly attractive, very flexible booking and cancellation conditions for the coming summer. They thus offer their guests increased planning security and flexibility in the event of possible travel warnings or border closures. With many hosts, you can usually cancel free of charge up to a few days before arrival. In combination with the free Covid-19 cancellation insurance for Vorarlberg, this means a very high degree of security for your booking. 

To the booking platforms of the destinations:

 

FAQ Free Covid-19 cancellation insurance

What do I have do to if I want to claim the Covid-19 cancellation insurance for Vorarlberg?

In the event of a Covid-19 illness or official quarantine, the booking agent (e.g. travel agency, hotel) and Allianz Travel must be notified in writing within 48 hours or 2 working days once it is clear to the guest that he/she will not be able to travel.

The following documents must be submitted to the insurance company by the insured person (guest):

  • Booking confirmation
  • Cancellation invoice of the accommodation facility including cancellation scale overview
  • official/medical confirmation of the disease on Covid-19 or official quarantine notification
  • signed Allianz Travel claim form (Download)
    In any case, please enter the following information: contact details of the applicant, name, address and date of birth of the participants whose trip has been cancelled, information on other travel and cancellation insurance (e.g. credit card) and account details (IBAN, BIC and account holder)

Contact details: Allianz Travel
Hotline Allianz: +43 1 525 03-6851
Email Submission of claims Allianz: claims.at@allianz.com
General questions Allianz: service.at@allianz.com

– Information sheet on insurance product (German)
– General insurance conditions (German)

 

What does the Covid-19 cancellation insurance cover?

The insurance provides full compensation for cancellations before the start of the trip. It is applicable in the event of Covid-19 illness or the authorities officially order a quarantine of guests or their family members in the same household. The only requirements are a booking confirmation and cancellation invoice of the accommodation facility including cancellation scale overview as well as an official/medical confirmation of the disease on Covid-19 or official quarantine notification for the time of travel commencement.

The cancellation costs of the accommodation facility for overnight stays and meals with arrival in the period from 1.11.2020 to 31.10.2021 will be reimbursed.
Cancellation costs for booked additional services provided directly by the hotel (such as massages, baths) are also insured, even if the booking of the additional services was not made at the same time as the main booking.

Up to 3,000 Euros per person will be reimbursed, i.e. up to 12,000 Euros for a family of four.

What happens if there is an extended period of time between the Covid-19 infection/quarantine and time of travel commencement?

Should the Covid-19 infection take a serious development, which extends the time of illness and coincides with the time of your trip, this can be evidenced and is therefore covered. Allianz Travel’s claims department reviews and assesses each case individually. In case of doubt, guests may contact the Allianz Hotline at +43 1 525 03-6851.

What doesn't the insurance cover?

In the event of cancellations due to increasing numbers of Covid-19 infections in Vorarlberg or travel warnings to Vorarlberg, as well as in the event of illness directly at the holiday destination, the cancellation conditions of the respective tourist accommodation apply.

If the accommodation itself is closed, this generally qualifies as termination of the accommodation agreement by the accommodation. In such a case, cancellation fees normally do not apply. The COVID-19 cancellation insurance does not cover such an event.

Does Covid-19 cancellation insurance cover a cancellation due to the lockdown in my home country or any quarantine requirement upon entry or return?

No, Covid-19 cancellation insurance will only provide compensation for pre-trip cancellations in the event of Covid-19 illness or officially mandated personal quarantine among guests or their family members in the shared household.

Any lockdown or exit restrictions in the guests’ home country and any quarantine obligations due to travel regulations upon entry and return are not covered by Covid-19 cancellation insurance.

As of when is the Covid-19 cancellation insurance for Vorarlberg valid?

The insurance is valid for all bookings at accommodations with arrival between 1 November 2020 and 31 October 2021. If you have already booked your stay in Vorarlberg in recent weeks or months, you will benefit from the insurance as well.

Are all guests in Vorarlberg covered?

Yes, and you don’t have to do anything to get your booking protected. All guest bookings with arrival until 31 October 2021 in an accommodation in Vorarlberg which pays tourist tax or is registered with the municipality are automatically protected. This includes all commercial and private accommodation providers, including hotels, bed and breakfast accommodation, guesthouses, private room rentals, farm vacations, camping sites, holiday apartments and houses.

Does the validity of the cancellation insurance depend on the booking platform?

No, the Covid-19 cancellation insurance applies regardless of where or through which booking platform guests have made their booking (online booking portals, travel agencies or tour operators). The only requirement is that the booked accommodation pays local tax or is registered with the municipality.

If a guest already has another cancellation insurance policy, for example from credit card. What is the benefit from Covid-19 cancellation insurance?

Conventional cancellation insurance often does not cover pandemics or only based on certain conditions. Cancellation insurance for Vorarlberg, on the other hand, guarantees reimbursement of costs in the event of illness or quarantine, regardless of how the pandemic develops. Your existing cancellation insurance protects you against the cancellation costs incurred in case of other illnesses and accidents.