Webcams Avalanche Report Current Service Informations Weather & Traffic
Visiting Vorarlberg safely

Cancellation and Insurance

Information on booking and cancellation conditions as well as Covid 19 cancellation insurance for guest bookings in Vorarlberg with arrival until 31 October 2021

Holiday planning without worries: The free Covid-19 cancellation insurance for overnight bookings in Vorarlberg is valid for all stays with arrival until 31 October 2021. For bookings beyond this date, we recommend to conclude a travel-/cancellation insurance by your own, which also covers the case of Covid-19 illness or quarantine.

Contact your insurer of trust and ask for advice regarding the individual insurance products to cover your personal needs. So you can book your winter holiday relaxed and already look forward to your stay in Vorarlberg.

 

Free Covid-19 cancellation insurance in summer 2021

So that you can book your holiday with confidence, the Vorarlberg State Tourist Board has conclude a Covid-19 cancellation insurance for all guest bookings in Vorarlberg with arrival until 31 October 2021.

This Covid-19 cancellation insurance is automatically valid for all existing and future bookings with arrival until 31 October 2021 in case of Covid-19 illness or officially ordered personal quarantine with you or your family members in the common household before the start of the trip.

No further action is required on guests part or on the part of the accommodation for the insurance coverage to be valid. The only prerequisite is proof of booking confirmation, cancellation invoice including cancellation scale overview as well as official/medical confirmation of illness to Covid-19 or official quarantine noticfication for the time of travel commencement.

 

Our recommendation: Make a corona test shortly before you start your trip to Vorarlberg, if you are not vaccinated or recovered anyway. This way you will get across the border safely and you also have a current, negative test result with you, which you need for the check-in at your accommodation. PCR tests are valid for 72 hours, rapid antigen tests 24 hours. If, contrary to expectations, the test result is positive before arrival, the free Covid-19 cancellation insurance from Vorarlberg Tourismus will reimburse your cancellation costs for accommodation and meals.

 

 

Covid-19 cancellation insurance at a glance:
  • Free Covid-19 cancellation insurance for all guest bookings with arrival until 31 October 2021 for all accommodation facilities in Vorarlberg that pay tourist taxes.
  • Applies to all bookings – even those that have already been made
  • Insured event: Covid-19 illness or an officially ordered quarantine before the start of the trip for guests or their family members living in the same household
  • What to do in case of an insured event: Upon the occurrence of an insured event, the booking agent (e.g. travel agency, hotel) and Allianz Travel must be notified in writing within 48 hours or 2 working days
  • Proof: Booking confirmation, cancellation invoice including cancellation scale overview, official/medical confirmation of the disease on Covid-19 or official quarantine notification for the time of travel commencement
  • Sum insured: up to 3,000 euros per guest for overnight stay and food costs as well as for booked additional services (such as massages, baths), which are provided directly by the hotel (e.g., family of four: up to 4 x 3,000 euros = 12,000 euros)
  • Reimbursement in case of Covid-19 infection or quarantine regardless of the development of the pandemic

 

Flexible booking and cancellation conditions

Planning a vacation in Vorarlberg should be fun! Many tourism businesses in Vorarlberg have therefore introduced particularly attractive, very flexible booking and cancellation conditions. They thus offer their guests increased planning security and flexibility in the event of possible travel warnings or border closures. With many hosts, you can usually cancel free of charge up to a few days before arrival. 

To the booking platforms of the destinations:

 

FAQ Free Covid-19 cancellation insurance

What do I have do to if I want to claim the Covid-19 cancellation insurance for Vorarlberg?

In the event of a Covid-19 illness or official quarantine, the booking agent (e.g. travel agency, hotel) and Allianz Travel must be notified in writing within 48 hours or 2 working days once it is clear to the guest that he/she will not be able to travel.

The following documents must be submitted to the insurance company by the insured person (guest):

  • Booking confirmation
  • Cancellation invoice of the accommodation facility including cancellation scale overview
  • official/medical confirmation of the disease on Covid-19 or official quarantine notification
  • signed Allianz Travel claim form (Download)
    In any case, please enter the following information: contact details of the applicant, name, address and date of birth of the participants whose trip has been cancelled, information on other travel and cancellation insurance (e.g. credit card) and account details (IBAN, BIC and account holder)

Contact details: Allianz Travel
Hotline Allianz: +43 1 525 03-6851
Email Submission of claims Allianz: claims.at@allianz.com
General questions Allianz: service.at@allianz.com

– Information sheet on insurance product (German)
– General insurance conditions (German)

 

What does the Covid-19 cancellation insurance cover?

The insurance provides full compensation for cancellations before the start of the trip. It is applicable in the event of Covid-19 illness or the authorities officially order a quarantine of guests or their family members in the same household. The only requirements are a booking confirmation and cancellation invoice of the accommodation facility including cancellation scale overview as well as an official/medical confirmation of the disease on Covid-19 or official quarantine notification for the time of travel commencement.

The cancellation costs of the accommodation facility for overnight stays and meals with arrival in the period from 1.11.2020 to 31.10.2021 will be reimbursed.
Cancellation costs for booked additional services provided directly by the hotel (such as massages, baths) are also insured, even if the booking of the additional services was not made at the same time as the main booking.

Up to 3,000 Euros per person will be reimbursed, i.e. up to 12,000 Euros for a family of four.

What doesn't the insurance cover?

In the event of cancellations due to increasing numbers of Covid-19 infections in Vorarlberg or travel warnings to Vorarlberg, as well as in the event of illness directly at the holiday destination, the cancellation conditions of the respective tourist accommodation apply.

If the accommodation itself is closed, this generally qualifies as termination of the accommodation agreement by the accommodation. In such a case, cancellation fees normally do not apply. The COVID-19 cancellation insurance does not cover such an event.

Does Covid-19 cancellation insurance cover a cancellation due to the lockdown in my home country or any quarantine requirement upon entry or return?

No, Covid-19 cancellation insurance will only provide compensation for pre-trip cancellations in the event of Covid-19 illness or officially mandated personal quarantine among guests or their family members in the shared household.

Any lockdown or exit restrictions in the guests’ home country and any quarantine obligations due to travel regulations upon entry and return are not covered by Covid-19 cancellation insurance.

Are all guests in Vorarlberg covered?

Yes, and you don’t have to do anything to get your booking protected. All guest bookings with arrival until 31 October 2021 in an accommodation in Vorarlberg which pays tourist tax or is registered with the municipality are automatically protected. This includes all commercial and private accommodation providers, including hotels, bed and breakfast accommodation, guesthouses, private room rentals, farm vacations, camping sites, holiday apartments and houses.

Does the validity of the cancellation insurance depend on the booking platform?

No, the Covid-19 cancellation insurance applies regardless of where or through which booking platform guests have made their booking (online booking portals, travel agencies or tour operators). The only requirement is that the booked accommodation pays local tax or is registered with the municipality.